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Frequently Asked Questions

We will schedule that when you set up an account and schedule your first pick-up. We will set-up a weekly pick schedule i.e. Monday morning, Tuesday morning, etc.

All orders with general laundry; including any wash and fold items, will be delivered within 48-hours. If you order for pick up Monday, your items will be delivered on Wednesday.

No. When we pick up your laundry, our team will sort and weigh your items. At that point, we charge the credit card on file based on the weight of your laundry and any specialty items you may have.

Wash & fold laundry is charged by the pound (it is weighed after being sorted). Here are some typical assortments to help you size up your laundry:

10 LBS 20 LBS 40 LBS
2 pairs of jeans
2 long-sleeve shirts
5 t-shirts
1 cotton sweater/sweat shirt
7 pairs of undergarments
7 pairs of socks
1 towel
1 set of sheets
4 pairs of jeans
1 pair of shorts
4 long-sleeve shirts
10 t-shirts
3 cotton sweaters/sweat shirts
14 pairs of undergarments
14 pairs of socks
3 towels
1 set of sheets
8 pairs of jeans
3 pairs of shorts
9 long-sleeve shirts
20 t-shirts
4 cotton sweaters/sweat shirts
28 pairs of undergarments
28 pairs of socks
6 towels
2 sets of sheets

 

Your laundry may vary from these “average” loads. But these examples should give you a good base line.

You do not have to sort your darks from the lights. All we ask is that you do separate the items that have special care instructions, such as low-temp drying, air drying, items that are delicate, etc.

 If you do not have laundry bags for your first order, or your items can’t fit in your laundry bags, use garbage bags. The bags must be tied, we cannot take open bags. We do not take hampers. If we arrive for pick up, and you leave hampers outside for us to pick up, we will have to remove your items from the hampers and put them in laundry bags on-site. If our driver has to do that, we charge a $9.95 fee. Please, do not leave hampers out for us. We do not want to charge the fee.

We will pick up and deliver from private residences, college dorms, businesses, hotels, motels, and more!

No, we do not have a minimum order. We do have a delivery fee of $5 for all non-members, which is processed when a pickup is scheduled. Members enjoy free delivery service along with some other awesome perks!

Depending on the circumstances, we do. For this option, please email or call us to arrange the pick up and ongoing payments.

We can pick up or deliver from you, your doorman or even leave items in a designated area on your property (most common), but arrangements must be made in advance.

Absolutely, 100%. We do not have the ability to view your credit card information as it is passed along from our credit card processing company by way of ‘Tokens,’ which prevents us from storing credit card numbers on our servers. We do not share, sell or rent your personal information to any third-parties or anyone else; under any circumstances.